Postage

We use Royal Mail & ParcelForce for postage and aim to post same day.

UK Express delivery orders are guaranteed to be dispatched on the same day if your order has been placed before 12:30pm GMT Weekdays.

Returns

Any item purchased from BMS can be returned for a refund or exchange, provided you follow the procedure set out below:

1) If you wish to return part or all of your order, you must notify us within 14 days of the receipt of the goods. This can be done by email (sales@bmsiow.co.uk), You have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any bespoke items).

2) All goods must be returned to us within 14 days of the date on which you inform us of your wish to return. The address for return is:

Bembridge Motor Services
Embankment Road
Bembridge
Isle of Wight
PO35 5NR

You do not need our authorisation to return the goods - you simply need to inform us.

3) Please ensure the returned goods are adequately packaged to prevent damage in transit.

4) When returning an item to us, the return postage will be at your expense. As you are responsible for the goods until they are received by us, we recommend that all returns are registered and insured when sent as we are unable to compensate for lost or damaged parcels. If the item(s) sent to you is either faulty, or not what you ordered, we will cover the cost of postage for it’s return.

5) If you are unsure about any returns, please contact us by e-mail sales@bmsiow.co.uk first.

PLEASE NOTE: We do not accept returns from outside the UK.

RETURNS - FAULTY GOODS

If you feel that a product is faulty, please stop using it immediately and contact us with your concern. 

Please follow the same returns procedure as above, but do not return the item to us until we have contacted you about it. We will either ask you to send the item back to us or arrange for the item to be collected (at our discretion). If sending the goods back yourself, please ensure that the item is adequately insured as we are unable to compensate for lost or damaged parcels.

If on inspection we find the goods to be defective, we will refund the purchase cost of the goods and postage to you, together with the cost of postage for it’s return. We reserve the right to seek the opinion of the manufacturer of the goods or another knowledgeable party, prior to a decision being made, if it is not clear that the goods are faulty or have been damaged due to misuse or neglect. It may take up to 28 days to process your return, but we will do our best to rectify the matter as quickly as possible. If the goods are found to be perfect and in full working order, or have been damaged as a result of misuse or neglect, then you would be liable for any costs we have incurred and the cost of returning the item to you.